IT Support Reading
IT support for Reading businesses, from a team just down the road
Managed IT, cyber security and Microsoft 365 support for offices across Reading, from our base in Shinfield on the edge of town.
Local IT support that knows Reading
Our office is in Shinfield, a few minutes from the M4 and the centre of Reading, so we can be on site quickly when a problem needs hands on keyboards, not just a remote session.
We look after professional services firms, legal and accountancy practices, insurers and logistics businesses across Reading, from the town centre and Green Park to Thames Valley Park and Winnersh. One partner, one number to call, and a team that already knows your setup.
How we help businesses in Reading
Managed IT & Support
Helpdesk, proactive monitoring, patching, backups and on-site visits for a fixed monthly fee.
Cyber Security & Compliance
Cyber Essentials, vulnerability management, email security and ISO 27001 support.
Cloud & Modern Workplace
Microsoft 365, Teams, SharePoint and Intune set up properly so people can work securely anywhere.
IT Strategy & Projects
Office moves, network upgrades, new systems and a clear IT roadmap for the year ahead.
What’s included in our Reading IT support
Our managed IT support gives your Reading business a complete IT department for a fixed monthly fee. A typical plan includes:
- Helpdesk support by phone, email and remote session, 08:30 to 18:00, Monday to Friday, from people who know your setup
- On-site visits across Reading when a problem needs an engineer in the room
- 24/7 monitoring and patching of laptops, desktops and servers, so updates are applied and warning signs are caught early
- Microsoft 365 management: users, licences, email security, Teams and SharePoint
- Backup and recovery for your devices and Microsoft 365 data, tested so you know it works
- Cyber security: endpoint protection, vulnerability scanning and support to achieve Cyber Essentials and Cyber Essentials Plus
- New starters and leavers set up and removed securely, with devices ready on day one
- Regular reviews with a clear IT roadmap and budget, so there are no surprises
Why Reading businesses choose FibreFly
- Genuinely local: an engineer can be with you quickly from Shinfield when on-site support is needed
- Proactive, not reactive: monitoring and patching around the clock, so issues are fixed before your team notices
- Security built in: Cyber Essentials, secure Microsoft 365 and tested backups as standard
- ISO 27001 certified: we hold ourselves to the same standards we help clients meet
- Fixed monthly pricing: no charges per ticket or per minute
Reading businesses we support
Most of our Reading clients are small and medium-sized businesses without an in-house IT team. They rely on us to be their IT department.
- Legal practices: secure document handling, email encryption and the controls your regulator and insurers expect
- Accountants and financial services: protected client data, reliable systems through year-end and Cyber Essentials for supply chains
- Insurance and professional services: secure remote working, Microsoft 365 and evidence for client security questionnaires
- Logistics and operations: networks, devices and telephony that keep warehouses and offices connected
Switching IT provider in Reading
Changing IT support company is simpler than most people expect. We handle the handover so your team keeps working.
- Talk: a free 30-minute call about your business and what isn’t working today
- Review: we audit your devices, Microsoft 365, network, backups and security, and give you a prioritised plan
- Handover: we document everything and transfer access from your previous provider
- Improve: monitoring, patching and backups go live, then we fix the biggest risks first
Areas we cover around Reading
Reading town centre, Green Park, Thames Valley Park, Caversham, Earley, Woodley, Tilehurst, Theale, Shinfield, Spencers Wood and Arborfield.
Also see: IT support Wokingham, IT support Henley-on-Thames, IT support Bracknell.
IT support in Reading: frequently asked questions
Who provides IT support for small businesses in Reading?
FibreFly IT Ltd is a managed IT support and cyber security provider based in Shinfield, Reading (Unit 6, 229a Hyde End Road, RG7 1BU). We support small and medium businesses across Reading and Berkshire with helpdesk support, proactive monitoring, Microsoft 365, cyber security and on-site visits, and we are ISO 27001 certified.
How quickly can you get to our office in Reading?
Our office is in Shinfield, on the edge of Reading and close to the M4, so we can reach businesses in Reading town centre, Green Park, Thames Valley Park, Caversham, Earley and Woodley quickly when an on-site visit is needed. Most issues are resolved remotely first, so you are not waiting for an engineer to arrive.
How much does IT support cost for a business in Reading?
We charge a fixed monthly fee based on the number of users and what is included, with no charges per ticket or per minute. After a free 30-minute call we give you a clear written quote, so you know exactly what you will pay each month.
Can you help our business get Cyber Essentials or Cyber Essentials Plus?
Yes. We help Reading businesses prepare for and pass Cyber Essentials and Cyber Essentials Plus, including closing the technical gaps, vulnerability scanning and remediation, and keeping you compliant afterwards. We also support clients working towards ISO 27001.
Do you support Microsoft 365?
Yes. We set up, secure and support Microsoft 365, including Exchange email, Teams, SharePoint, OneDrive and Intune device management, so your team can work securely from the office or from home.
What happens if we switch to FibreFly from our current IT provider?
We handle the handover for you. We document your current systems, accounts and licences, work with your outgoing provider to transfer access, then put monitoring, patching and backups in place. You keep working as normal while we take over.
Do you only work with businesses in Reading?
Reading is our home patch, but we also support businesses in Wokingham, Bracknell, Henley-on-Thames, across Berkshire and the Thames Valley, and in London.
Looking for IT support in Reading?
No hard sell, just a 30-minute conversation about where you are, where you want to be and whether we’re the right fit.
Or call us on 0118 384 0015