Business IT Support in Newbury
Quality IT Support in Newbury: The very best customer service and consultancy in Newbury and the surrounding areas.
You just want IT to work. We get that! That is why we specialise in providing proactive, consultancy lead, IT Support in Newbury and the surrounding areas. Finding out what is wrong when it is not working as it should is tricky. Perhaps you have in-house IT Support, perhaps you have no IT Support. Whatever the size or set-up or your company we can help…. Call us today for a free consultation and system check-up – 01635 881 994
Our award winning help-desk provides local businesses with IT support in Newbury and the surrounding areas. We can assist whatever the problem. We will connect remotely and route out the cause of the issue. 90% of IT support calls are fixed on first contact and for those hardware related issues, we will have an engineer attend site to fix it. We are a local company proving local IT Support to businesses in Newbury and the surrounding areas – Call us today.
Unlimited Support Calls
We don’t charge per ticket or minute! This leads to staff having to work around issues and ultimately becoming less productive. Our support calls are inclusive in our maintenance and support contracts. You will get the reassurance of knowing, if you have a problem, you won’t be penalised with a huge support bill.
IT Project Management
Upcoming project or system development?
We will manage this end to end. From consultation with 3rd parties and integrating platforms right through to end user support and training. We are your on-call IT Support team and project consultants; ready to help your staff or assist your in-house administrators to bring the necessary resources.
We can offer system development plans. From idea, to initial concept, to design, build and deployment. We have got it covered.
Our experienced staff have worked on projects of all sizes; large scale WiFi role outs, VOIP Telephony systems, countrywide staged PC installs, and more.
Whatever the project we can scale to suit your needs.
Why choose us?
We have been working in the IT support and consultancy sector for the past 12 years. Over that time, computers, businesses and applications have changed vastly. Hardware now rarely breaks, applications are all moving to the cloud and businesses cannot work without a live system!. – There is no paper fallback!
Traditional IT support is not enough. Using “Dave down the road because he has a computer” for support of your critical applications simply does not provide the security that is needed. Malware, Viruses, Hackers, and Hardware failure…. so many things, all waiting to take down your system. When it counts, you need to be confident in your provider.
A proactive rather than reactive approach is critical to providing good, consultancy lead, IT support. We employ highly qualified security and system specialists who have full time roles keeping up with trends, new updates and security issues and releases…and in turn, passing these onto your business to ensure your important data is protected.
Even if you have a great relationship with “Dave”. You will know when the time is right to move to the next level and ensure your business is protected. Too many companies offer IT support which is reactive…. put yours to the test with our FREE assessment of your business continuity setup
What do we get?
Ensuring your system is running as it should be 24/7. You need your system to always work and outages don’t just happen between 9 and 5! We offer 24/7 monitoring, to pick up on an outage as soon as it happens.
We assign experienced account managers to give our customers a central point to call. Your account manager will work with you to discuss new technology, upcoming changes, and projects such as office moves.
Guiding your staff to the IT Support they need…. and have been waiting for. We often know of major problems before they are reported by customers. This allows for faster response times and informative updates for system fixes.
How much does proactive IT Support cost?
You will be pleasantly surprised by our costs….
We have engineers across the country but keep costs to a minimum by utilising cloud technology for our systems. We don’t need expensive offices in London and instead run many of our systems from a virtual office! – Call us today to see how you could do the same
How long to get setup?
Each customer is unique but we can often start the on-boarding process within the same week when required.
Unfortunately, there are some ill-structured IT support providers in Reading and terminating an existing contract can turn sour. It is important to talk to us before anything is cancelled so we can assess your system and ensure 3rd party damage is protected against.
The IT Support contract on-boarding process is quite simple:
- We assign an engineer to visit your offices and assess your setup
- Agents are installed on client computers to monitor system health
- Pictures of your network setup are captured and documented
- An asset record is captured and recorded
- Recommendations, upgrades and enhancements are discussed with you
- Suggestions implemented
- Handed over to IT support help-desk.
Following this we will visit as required to ensure your system is working and you are getting the best from it.
I've had a bad experience with IT Support providers... How are you different?
This is quite a common tale. Customers who have been burnt by IT Support companies and don’t know where to turn.
It is not something we can just say “We wont do that”. (although we won’t). IT Consultancy is a lot about trust. You will find we offer good pricing, value for money and prompt support. We work closely with clients to strengthen our trust relationship over time.
As a testament to our quality assurance, we don’t lock customers into long term contracts. 30 days notice is all that is required to show how sure we are.
We have offices throughout the country... but FibreFly are mainly based in the south?
Our core consultants are southern based but often work across the country. We have long standing partnerships with country wide IT support engineers (including Ireland) and from our warehouse in Hampshire we are able to stage countrywide, large scale, system deployments.
We have managed projects ranging from a 30 site, 500 user VOIP telephony system role-out to our Grandma’s PC upgrade!.. and everything in between.