Managed IT Services – Business IT Support

We have been working in the IT support and consultancy sector for the past 12 years. Over that time, computers, businesses and applications have changed vastly. Hardware now rarely breaks, applications are all moving to the cloud and businesses cannot work without a live system!. – There is no paper fallback!

Traditional IT support is not enough. Using “Dave down the road because he has a computer” for support of your critical applications simply does not provide the security that is needed. Malware, Viruses, Hackers, and Hardware failure…. so many things, all waiting to take down your system. When it counts, you need to be confident in your provider.

A proactive rather than reactive approach is critical to providing good, consultancy lead, IT support. We employ highly qualified security and system specialists who have full time roles keeping up with trends, new updates and security issues and releases…and in turn, passing these onto your business to ensure your important data is protected.

Even if you have a great relationship with “Dave”. You will know when the time is right to move to the next level and ensure your business is protected. Too many companies offer IT support which is reactive…. put yours to the test with our FREE assessment of your business continuity setup

You will be pleasantly surprised by our costs….

We have engineers across the country but keep costs to a minimum by utilising cloud technology for our systems. We don’t need expensive offices in London and instead run many of our systems from a virtual office! – Call us today to see how you could do the same

Each customer is unique but we can often start the on-boarding process within the same week when required.

Unfortunately, there are some ill-structured IT support providers in Reading and terminating an existing contract can turn sour. It is important to talk to us before anything is cancelled so we can assess your system and ensure 3rd party damage is protected against.

The IT Support contract on-boarding process is quite simple:

1. We assign an engineer to visit your offices and assess your setup
2. Agents are installed on client computers to monitor system health
3. Pictures of your network setup are captured and documented
4. An asset record is captured and recorded
5. Recommendations, upgrades and enhancements are discussed with you
6. Suggestions implemented
7. Handed over to IT support help-desk.

Following this we will visit as required to ensure your system is working and you are getting the best from it.

This is quite a common tale. Customers who have been burnt by IT Support companies and don’t know where to turn.

It is not something we can just say “We wont do that”. (although we won’t). IT Consultancy is a lot about trust. You will find we offer good pricing, value for money and prompt support. We work closely with clients to strengthen our trust relationship over time.

As a testament to our quality assurance, we don’t lock customers into long term contracts. 30 days notice is all that is required to show how sure we are.

Our core consultants are southern based but often work across the country. We have long standing partnerships with country wide IT support engineers (including Ireland) and from our warehouse in Hampshire we are able to stage countrywide, large scale, system deployments.

We have managed projects ranging from a 30 site, 500 user VOIP telephony system role-out to our Grandma’s PC upgrade!.. and everything in between.